At Genre, we strive to deliver high-quality, handcrafted products to your doorstep, whether you are in Pakistan or abroad. Below are the details regarding our delivery processes for both local and international customers.
Local Deliveries
- All local orders are processed through our website.
- We deliver nationwide with a flat delivery rate, ensuring you know exactly what to expect.
- Please allow 9-12 days from the time your order is placed until delivery. As a small team collaborating with a select group of artisans, each piece is handmade with care. Taking our time to perfect each item is key to providing the quality you deserve.
- If you need an urgent delivery, we can arrange it upon special request. Please contact us directly for more details.
- Customised orders may take 12-15 days to process and deliver, allowing for the extra time and detail required to bring your vision to life.
International Deliveries
- Currently, we accept international orders via Instagram and Whatsapp due to limitations on our website. Feel free to reach out to us directly through our Instagram page to place an order.
- Delivery times and charges are determined based on the destination country. This information will be provided to you when placing your order.
- For international orders, we prioritise close communication with our customers throughout the process. Whether the order is customised or not, we ensure every detail is discussed to minimise the chance of dissatisfaction, especially since exchanges can be challenging and costly overseas.
- For international orders, we require payment to be made in full before the order is processed and dispatched.
Thank you for choosing Genre! We are committed to making your shopping experience seamless and personalised, no matter where you are in the world.
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